For a customer there are many benefits to shopping at John Lewis, such as the Never Knowingly Undersold price guarantee or the reassurance of a market leading returns policy Happy Returns. These policies build on the strength of the John Lewis brand and help ensure the loyalty of its customers.
Communicate the updated sales returns policy (Happy Returns) to the Partners to allow them to understand the changes and implement the policy effectively.
A dynamic animated presentation, using real life scenarios, to illustrate the flexibility of Happy Returns. This ensures that the Partners are empowered and informed in equal measure. The design solution sits comfortably with the John Lewis brand.
The revised policy has been rolled out nationwide and has been adopted by all Partners and is now an integral part of the John Lewis working practices.
Client: John Lewis